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FORTHCOMING EVENTS

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Terms and conditions

Who we are

This website is owned and managed by The Rock Gallery.  For further information see the 'About us' page of this website. If you have any queries, comments or suggestions please get in touch using the 'Contact us' page.

Making a purchase

Making a purchase from this website is easy. When you have selected the item you wish to buy simply click on the 'add to cart' button and the item will be added to your shopping cart. If you are happy with your purchase, and the delivery charges applied, please proceed to the checkout by clicking on the 'checkout' button. Alternatively you can return to the main pages by clicking on the 'continue shopping' button.  If you make any changes to the items in your shopping cart remember to update this information by clicking on the 'update cart' button. The contents of your shopping cart can always be checked by clicking on the 'shopping cart' button on the top left of the page. 

If you find you have made a mistake in your order and you cannot correct it on the shopping cart page, please let us know and we will correct it.

Delivery (shipping and handling)

Delivery and related information can be found on the 'delivery' page of this website.  

By using this website you agree that the proof of delivery supplied by our chosen delivery company is sufficient evidence that you have received the goods. 

Out of stock items

If the item you have ordered is not in stock we will let you know and give you the option of cancelling your order rather than waiting for new stock to arrive.

Tax

Purchases on this website are not subject to VAT.

Returns 

You have the right to return goods purchased on this website in accordance with UK law.  You may therefore cancel your order and return the goods within 14 days for a full refund, including the cost of delivery to you.  However, before doing so you must contact us by email or telephone informing us of your decision to withdraw from the purchase and quoting the order number and/or details of the order supplied to you. Please give your reasons for return.  

You are responsible for the cost of returning the goods and the risk of loss or damage when doing so. You are therefore advised to take out sufficient insurance to cover their value. Please obtain proof of posting. This does not affect your rights when we are at fault, for example in the case of goods that have not been accurately described or are faulty.  Goods returned must be in a saleable condition.

Product descriptions 

Every effort is made to ensure that the descriptions of the items on this website are accurate.  However, these are natural products and vary considerably in colour, size and appearance. We cannot therefore guarantee that all items will be identical to the descriptions. In the unlikely event that an item is not as described it can be returned for a full refund at any time.  

Authenticity 

All minerals and fossils for sale on this website are genuine.  We only deal with trusted collectors and suppliers. However, if you have doubts about the authenticity of any item please contact us for clarification or reassurance. In the unlikely event that an item is not as described it can be returned for a full refund at any time.  

Precautions to be taken with specimens 

Sensible precautions should be taken when handling mineral and rock specimens as some can be easily damaged and others may be affected by high humidity, temperature or exposure to sunlight.  Some minerals, although not hazardous if properly handled and stored, may still contain elements or compounds that are poisonous if ingested.

The items for sale on this website are not toys and are not suitable for children under the age of three years. Some items may contain small parts. They should not be put in the mouth. 
You should always treat mineral specimens with care. Further information on individual mineral species can be obtained from the Mindat website using the search field: https://www.mindat.org​​​​​​​

Restoration and repair 

It is common for fossils, particularly fossil bones, to be collected in several pieces and therefore have to be repaired. It is completely acceptable, therefore for fossils to be sold as two or more pieces that have been glued together. Where we are aware of this it will be stated in the description. Minor restoration is also acceptable, usually in the form of small cracks being infilled with a filler matching the colour of the rock or fossil. Again, this is referred to in the item description where appropriate. Almost all museum specimens have been restored to some degree.

Major restoration is a different matter, as are 'composite' specimens where fossils or parts of fossils have been reassembled in positions where they do not belong, usually to make a more attractive display piece. If a specimen has been subject to major restoration or is a composite this will always be mentioned in the description so that customers can make an informed decision whether to purchase. Such a specimen may still be aesthetically pleasing although of much less scientific value. 

General terms and conditions